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Operations Support Specialist
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The Operations Support Specialist 4 is an entry-level position responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.
Key Responsibilities:- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
- Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within the work unit, and allocation of work, as needed.
- Conduct basic analysis and research as well as workflow management.
- Support an expansive array of products and services.
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
- 1-3 years of relevant experience.
- Experience working in a business office or operational environment.
- Proficient computer and math skills with a focus on complex databases and spreadsheets.
- Demonstrates technical and administrative expertise.
- Consistently demonstrates attention to detail.
- Demonstrated knowledge of activities, policies, and procedures of a basic work area.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
