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Service Desk Team Lead
hace 2 meses
We're seeking an exceptional individual to join our team as a Service Desk Team Lead. As a key member of our IT support team, you will be responsible for delivering high-quality support services to our clients.
Key Responsibilities:- Lead a team of technical support specialists to ensure timely and effective resolution of customer issues.
- Develop and implement processes to improve team performance, efficiency, and customer satisfaction.
- Collaborate with cross-functional teams to identify and implement automation opportunities and improve overall service delivery.
- Ensure compliance with ITIL processes and quality standards.
- Identify and implement initiatives to enhance productivity and customer satisfaction.
- 3+ years of experience in IT support or a related field.
- Proven leadership experience, with a track record of team management and development.
- Excellent communication and problem-solving skills.
- Advanced English language skills.
Cognizant is a leading IT services provider, offering a dynamic and growing environment for career development. We invest in our people, providing ongoing support and funding for training and development plans. Our competitive benefits and salary package, combined with the opportunity to work with leading global companies, make us an attractive choice for professionals seeking a challenging and rewarding career.
