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Helpdesk Associate
hace 2 meses
We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to other support groups.
Key Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and provide detailed descriptions of troubleshooting steps and customer incidents
- Apply diagnostic techniques to identify problems and recommend solutions
Requirements:
- Availability to work 45 hours per week
- Interest in working on afternoon/night shifts
- Advanced English language skills
- Experience in customer service or a related field
We Offer:
- Competitive salary
- Benefits package including medical, life, and dental insurance
- Opportunities for career growth and professional development
About Hashmap:
Hashmap is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We value our employees and strive to provide a positive and supportive work culture.
