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hace 1 mes
We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to other support groups.
Key Responsibilities:
- Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and provide solutions to customers
- Document troubleshooting steps and customer incidents
- Apply diagnostic techniques to identify problems and recommend solutions
Requirements:
- Availability to work 45 hours per week
- Interest in working on afternoon/night shifts
- Advanced English language skills
- 6 months of experience in customer service
We Offer:
- Competitive salary
- Benefits package including medical insurance, life insurance, and dental insurance
- Opportunities for growth and development within the company
About Hashmap:
Hashmap is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
