Luxury Service Ambassador

hace 2 semanas


Xico, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled Luxury Service Ambassador to join our team at The Ritz-Carlton Residences Mexico City. As a key member of our front office, you will be responsible for providing exceptional service to our residence owners and their guests.

Key Responsibilities:
  • Respond to residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Respond to special requests from residence owners and their guests with unique needs and follow up to promote satisfaction.
  • Gather, summarize, and provide information to residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
  • Announce all visitors, contractors, etc. to residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system.
About The Role

This role is ideal for someone who has a passion for delivering rare and special luxury service. You will be working in a fast-paced environment and will need to have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.

Requirements
  • A high school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience.
Salary Information

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience and qualifications.

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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