Customer Service Ambassador
hace 1 semana
At Farfetch, we strive for excellence in every aspect of our business. This includes providing exceptional customer service to our clients. We are seeking a Customer Service Advisor to join our team and help us deliver an unparalleled level of service to our customers.
The Role
We are looking for a highly skilled and motivated individual to fill the role of Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing timely and effective support to our customers. Your primary goal will be to ensure that our customers receive the highest level of service possible, and that their issues are resolved in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Provide accurate and helpful information to customers regarding our products and services
- Resolve customer complaints and concerns in a fair and professional manner
- Develop and maintain a thorough understanding of our products and services
- Collaborate with other teams to ensure seamless customer service
Requirements
- Minimum 1 year of customer service experience
- Fluent in English (minimum B2 level)
- Proficient in the use of IT systems
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
About Us
Farfetch is a global leader in the luxury fashion industry. We are committed to providing our customers with the best possible service, and we are looking for talented individuals to join our team and help us achieve this goal.
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