Accounts Payable Team Lead
hace 7 días
Job Title: Accounts Payable Team Lead
Job Summary:
We are seeking an experienced Accounts Payable Team Lead to join our team at Wipro Technologies. The successful candidate will be responsible for providing technical support to our clients and resolving their queries in a timely and efficient manner.
Key Responsibilities:
- Process Management: Manage transactions and ensure they meet required quality standards.
- Client Support: Field incoming help requests from clients in a courteous manner and document all pertinent information.
- Documentation: Update own availability in the RAVE system and record, track, and document all queries received.
- Problem Resolution: Follow standard processes and procedures to resolve client queries and maintain internal knowledge bases.
- Training and Development: Undertake product trainings to stay current with product features and changes.
Requirements:
- Process Knowledge: Knowledge of assigned process, tools, and systems.
- Collaborative Working: Ability to work collaboratively with internal stakeholders.
- Problem Solving and Decision Making: Strong problem-solving and decision-making skills.
- Attention to Detail: Attention to detail and ability to maintain accurate records.
- Effective Communication: Effective communication skills.
Performance Parameters:
- No.
- Performance Parameter.
- Measure.
- 1.
- Process.
- No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback.
- 2.
- Self-Management.
- Productivity, efficiency, absenteeism, Training Hours, No of technical training completed.
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