Amer Apps Lead
hace 7 días
As the Regional Application Operations Manager for the AMER region, you will be responsible for ensuring the stability, availability, and performance of all digital platforms. This includes overseeing the management of partners and vendors to provide the best digital experiences for customers and internal stakeholders based on business requirements.
Key Responsibilities- Lead and guide vendor teams to ensure optimal support levels and cost-efficient operations.
- Serve as the main point of contact between the organization and its service providers, ensuring all SLAs are met.
- Enhance operational management systems, processes, and best practices.
- Collaborate with relevant business unit stakeholders on daily operational activities across various domains.
- Monitor and improve AMS performance, ensuring timely tracking and proactive responses to potential issues.
- Report on application management performance specific to the business unit(s) in the AMER region.
- Bachelor's degree in computer science or a related field.
- 5-7 years of experience in IT service management, focusing on service delivery and vendor management.
- Proven experience managing outsourced vendors and ensuring SLAs are met.
- ITIL certification is required.
- Experienced in Agile and SCRUM methodologies.
Carrier is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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