Service Delivery Lead

hace 1 semana


Santa Catarina, Nuevo León, México Carrier A tiempo completo

About the Role

The Regional Application Operations Manager will be responsible for ensuring the stability, availability, and performance of all digital platforms in the AMER region. This includes overseeing the management of partners and vendors to provide the best digital experiences for customers and internal stakeholders.

Key Responsibilities

  • Lead and guide vendor teams to ensure optimal support levels and cost-efficient operations.
  • Serve as the main point of contact between the organization and its service providers, ensuring all SLAs are met.
  • Enhance operational management systems, processes, and best practices.
  • Collaborate with relevant Business Unit stakeholders on daily operational activities across various domains.

Requirements

  • Bachelor's degree in computer science or a related field is required; desired Master's degree.
  • 5-7 years of experience in IT service management, focusing on service delivery and vendor management.
  • Proven experience managing outsourced vendors and ensuring SLAs are met.
  • ITIL certification is required.
  • Experienced in Agile and SCRUM methodologies, required.

About Carrier

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.



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