IT Operations Business Partner
hace 2 meses
The Business Unit Manufacturing IT Business Partner is a critical liaison between IT and Manufacturing Operations, ensuring seamless collaboration and alignment of IT services with business needs. This role requires a deep understanding of both IT and Manufacturing Operations, with a focus on delivering maximum return on investment and driving business value.
Duties and Responsibilities- Act as the primary point of contact between Manufacturing Operations Leadership, Departments, Employees, Vendors, Local Deskside IT, and Global IT Hubs.
- Escalate P1 & P2 incidents based on severity and impact on Manufacturing Operations, ensuring timely resolution and minimal downtime.
- Understand the specific technology needs and challenges within Manufacturing Operations processes, aligning IT services accordingly.
- Provide on-site technical support for validated applications used in critical Manufacturing processes, ensuring compliance with regulatory requirements.
- Troubleshoot equipment failures or malfunctions on the factory floor, including in-process test equipment, ruggedized devices, industrial PCs, and machinery interfaces.
- Create and maintain documentation, including knowledge articles for common issues, incident resolution, best practices, user guides, and FAQs.
- Monitor critical Manufacturing Production Systems and Applications, ensuring they remain operational and coordinating regular maintenance windows to minimize downtime.
- Collaborate with departmental leaders to identify opportunities for process improvements and innovation through technology.
- Maintain critical Manufacturing inventory asset data, ensuring accurate reporting for incidents, audits, and projects.
- Gather, interpret, and shape demand for new IT requirements, championing ideation and driving IT demand processes.
- Oversee and contribute to the management of projects originating from Global IT, ensuring smooth delivery and implementation.
- Conduct regular training sessions for factory employees on IT systems, applications, and best practices, providing ongoing support and guidance.
- Regularly assess the effectiveness of IT support services, identifying areas for improvement and reporting on IT SLAs.
- Participate in the testing and deployment of software updates and patches.
- Stay up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies.
- Drive adoption of new and existing systems to ensure business change and value delivery.
- Drive Manufacturing Excellence, leading Business Continuity Planning and continuous-improvement activities.
- Educate the wider IT teams on the needs and complexity of Manufacturing Operations processes.
We are seeking a highly skilled and experienced IT professional to fill this critical role. The ideal candidate will possess:
- Fluency in English
- Excellent communication and interpersonal skills
- Experience in Manufacturing Operations, preferably within MedTech or Pharmaceuticals
- Proven experience in IT application support
- Strong technical proficiency in troubleshooting software issues and providing solutions
- Strong analytical and problem-solving abilities
- Experience working directly with internal and external customers, technical experts, and professional staff
- Previous experience in IT project management, with a demonstrated ability to effectively lead successful implementation of IT systems
- Experience in producing documentation and business requirement documentation
- Ability to develop and report metrics and KPIs
- Ability to present complex data and analyses to senior management
- Ability to work collaboratively with external and internal stakeholders
- Understanding/certification of ITIL and experience of implementing these standards
- Understanding/certification of BRMP and experience of implementing these standards
- Consultative and continuous-improvement focus
- Ability to work independently and prioritize tasks in a fast-paced environment
- Familiarity with change control processes and documentation practices in regulated industries
- Strong technical proficiency in troubleshooting hardware, software, and network issues.
Candidates must be located in Reynosa, Mexico to be considered for this position.
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