Digital Transformation Consultant
hace 1 semana
We are seeking a highly skilled Digital Transformation Consultant to join our team at Salesforce. As a key member of our Global Delivery Centre (GDC), you will play a critical role in delivering strategic engagements that drive transformational opportunities and execution of change programs.
In this exciting role, you will be responsible for understanding customer business requirements, designing, and configuring optimal use of the Salesforce product in their environment. Your expertise will help customers achieve successful outcomes through digital transformation and customer experience excellence.
Your Key Responsibilities:- Participate in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
- Work closely with customers to understand current business processes at a detailed level.
- Develop strong client relationships by building trust, rapport, and positive working relationships with both internal and external collaborators and team members.
- Create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
- Own user stories/business requirements documents as an outcome of requirements gathering sessions, detailing out user stories in agile sprints for the scrum team to work upon.
- +10 years of Salesforce CRM experience.
- Excellent design skills, including the ability to critique visual elements and optimize user flows.
- Expertise in process modeling tools and standard methodologies.
- In-depth knowledge of key processes in industry-specific solutions.
- Advanced English.
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
- Exposure to executive thought leaders and regular 1:1 coaching with leadership.
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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