Supply Chain Operations Manager
hace 4 días
About the Organization
Hewlett Packard is a leading provider of digital printing solutions, driving growth and innovation in the industrial printing industry. Our Industrial Print Sales Operations team is the backbone of our business, driving processes and tools to support sales activities and enhance customer satisfaction.
Job Summary
We are seeking a highly skilled Supply Chain Operations Manager to join our team. As a key member of our Sales Operations team, you will be responsible for overseeing the supply chain for our Page Wide and Large Format customers, resolving complex issues, and providing guidance to internal and external stakeholders.
Key Responsibilities
- Oversee the supply chain for Page Wide and Large Format customers, resolving complex issues and providing guidance to internal and external stakeholders.
- Act as a first point of contact for internal and external stakeholders, coordinating support on a broad range of daily operational matters.
- Resolve high-impact operational issues, such as those related to global trade and compliance policies, and issues with high dollar-value exposure.
- Coordinate with other functions and organizations to resolve issues related to customer ordering, delivery, and support.
- Prepare and run operational performance reviews with internal account management and strategic customers, and support improvement plans.
- Champion a specialized topic, such as order management or special pricing, and train other team members as necessary.
- Spearhead efforts to optimize current processes, collaborating with other groups within HP to improve day-to-day activities.
Requirements
- First-level university degree or equivalent experience; may have advanced university degree.
- Typically 2-6 years of related experience, preferably in sales operations, customer experience, finance, contract management, or similar.
Desired Skills
- Advanced communication skills with ability to convey high-impact messages clearly (verbal, written, and presentation) to peers and management within and outside of HP.
- Advanced understanding of complex internal operational issues, such as opportunities to improve current processes.
- Advanced problem-solving and analytical skills.
- Broad, in-depth knowledge of the end-to-end process of sales operations business unit.
- Solid knowledge of local legal compliance issues.
- Advanced teamwork and collaboration skills.
- Demonstrated project management skills.
- Excellent management of MS Office tools and experience in creation of reports.
Preferred Knowledge
- Knowledge of HP systems such as S4 (ordering features), OSS, Eclipse/PriceHub, HP2B Portal, and Catalog.
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