Technical API Solutions Specialist
hace 3 semanas
**About Travelport**
Travelport is a global travel retail platform, connecting buyers and sellers of travel services worldwide. Our innovative marketplace empowers travelers to explore new destinations and experiences.
**Job Description**
We are seeking an experienced Technical API Solutions Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and providing expert technical assistance to our clients.
**Key Responsibilities**:
- Provide first-level triage and technical expertise for Travelport API products.
- Collaborate with internal teams to ensure seamless integration and prioritization of content across multiple initiatives.
- Maintain a thorough understanding of operational and strategic API product support requirements.
- Analyze fault trends and identify opportunities to improve API product functionality and support processes.
- Engage in crisis management and escalation activities as required to resolve complex issues.
- Develop and recommend solutions to enhance product support knowledge and streamline processes across the team.
- Represent API Support with project teams to ensure effective support for new products and enhancements.
- Stay up-to-date with industry trends, innovations, and technical advancements to provide best-in-class support.
**Requirements**
To succeed in this role, you should have:
- Bachelor's Degree level in a technical field or relevant experience.
- 3-5 years of relevant technical experience, preferably in travel technology.
- Knowledge of GDS systems, such as Worldspan, Galileo, or Apollo.
- Familiarity with API products, functionality, and utilization.
- Experience with various operating systems, debugging tools, and programming languages like VB, C++, Java, or .NET.
- Strong analytical and problem-solving skills, with excellent verbal and written communication abilities.
**What We Offer**
We provide a competitive salary of $85,000 - $110,000 per year, depending on your level of experience. Additionally, we offer benefits such as health insurance, retirement plans, and professional development opportunities.
**Our Ambition**
We are committed to hiring talented individuals who share our passion for delivering exceptional customer experiences. If you are a motivated and creative problem-solver, we encourage you to apply for this exciting opportunity.
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