Technical Field Specialist

hace 2 semanas


Guadalajara, Jalisco, México Nordson A tiempo completo

Nordson Electronics Solutions is seeking a Technical Field Specialist to join our team. Our organization has a vision to become the preferred partner to electronics manufacturers worldwide.

Job Summary

This role is responsible for coordinating activities and information with Sales as a participant in the Customer Team process. The Technical Field Specialist will lead critical escalation and manage customer expectation, driving factory teams to deliver timely support.

Key Responsibilities

  1. Coordinate activities and information with Sales as a participant in the Customer Team process.
  2. Lead critical escalation and manage customer expectation, driving factory teams to deliver timely support.
  3. Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.
  4. Adopt a creative approach when facing challenges, bringing enthusiasm to exploring new technologies.
  5. Conduct technical reviews to understand and interpret customer RFI/Q expectations, participating in responses with the commercial team.

Requirements

  1. Requires a BS/E degree and 5-7 years of relevant experience.
  2. Experience with dispense equipment and process, electronics manufacturing equipment, and field/sales process is a plus.
  3. Bilingual Spanish/English is preferred, as work is based primarily in Mexico.

Preferred Skills and Abilities

  • High technical acumen with the ability to learn new skills and technologies.
  • Excellent communication skills, both written and oral.
  • Analytical, inquisitive, with experience in problem resolution and cross-group collaboration.
  • Strong time management and delegation skills, with good problem-solving skills.


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