Technical Field Specialist
hace 2 meses
Nordson Electronics Solutions is seeking a Technical Field Specialist to join our team. Our organization has a vision to become the preferred partner to electronics manufacturers worldwide.
Job Summary
This role is responsible for coordinating activities and information with Sales as a participant in the Customer Team process. The Technical Field Specialist will lead critical escalation and manage customer expectation, driving factory teams to deliver timely support.
Key Responsibilities
- Coordinate activities and information with Sales as a participant in the Customer Team process.
- Lead critical escalation and manage customer expectation, driving factory teams to deliver timely support.
- Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer.
- Adopt a creative approach when facing challenges, bringing enthusiasm to exploring new technologies.
- Conduct technical reviews to understand and interpret customer RFI/Q expectations, participating in responses with the commercial team.
Requirements
- Requires a BS/E degree and 5-7 years of relevant experience.
- Experience with dispense equipment and process, electronics manufacturing equipment, and field/sales process is a plus.
- Bilingual Spanish/English is preferred, as work is based primarily in Mexico.
Preferred Skills and Abilities
- High technical acumen with the ability to learn new skills and technologies.
- Excellent communication skills, both written and oral.
- Analytical, inquisitive, with experience in problem resolution and cross-group collaboration.
- Strong time management and delegation skills, with good problem-solving skills.
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