Senior Collaboration Consultant

hace 2 semanas


Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

We're seeking a highly skilled Senior Collaboration Consultant to join our SAP CPIT CS CTG Unified Communication Technologies team.

About the Role

This is an exciting opportunity for a talented professional with experience in IT operations and managing services. As a key member of our team, you will provide top-notch collaboration services to SAP's workforce, driving their success and growth.

Key Responsibilities:

  • Detect, address, and resolve complex issues related to Microsoft Teams enterprise and telephony operations.
  • Analyze and provide professional recommendations on non-standard items, ensuring seamless service delivery.
  • Share best practices and lessons learned to drive future enhancements and improvements.
  • Assist in monitoring service quality and preparing service reports to inform business decisions.
  • Communicate complex scenarios clearly, providing exceptional customer support and training end-users/agents as needed.
  • Collaborate with the design team to develop strategies that meet customer needs and exceed expectations.

Requirements:

  • Minimum two years of experience in IT operations or managing services.
  • Excellent interpersonal skills, including communication, problem-solving, and decision-making.
  • A positive attitude, sociable nature, and strong teamwork abilities.
  • Ability to work independently, take ownership of assigned tasks, and make informed decisions.
  • Strong analytical capabilities, process thinking, and ability to work with carriers and service providers.
  • Microsoft Teams enterprise and telephony operations skills.
  • Proven ability to work effectively in virtual teams.
  • Decision-making skills, accountability, and commitment to preparation.
  • Highly motivated, result-oriented individual with a can-do attitude.
  • Strong oral and written communication and presentation skills.
  • Willingness to accept additional responsibilities and adapt to changing priorities.
  • Excellent English language skills, both written and verbal.

Preferred Skills:

  • Familiarity with Enterprise collaboration technology like Microsoft Teams, O365.
  • Working knowledge of networking technologies.

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A dynamic and inclusive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • A flexible working model, allowing you to balance your personal and professional life.
  • Professional development opportunities, including training, mentorship, and education assistance.

About Us:

SAP is committed to building breakthroughs together and winning with inclusion. Our culture of diversity, equity, and inclusion creates a workplace where everyone feels valued, respected, and empowered to succeed.

EEO Statement:

SAP is an equal-opportunity employer and welcomes applications from qualified candidates regardless of their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.



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