Global Operations Manager for Customer Support
hace 4 semanas
About the Role:
We are seeking a skilled Global Operations Manager to lead our 24/7 customer support team. As a key member of our team, you will be responsible for providing technical and operational support for our software and hardware products used by customers in both home and clinical settings.
Key Responsibilities:
- Manage a team of customer support specialists to ensure timely and effective resolution of customer inquiries.
- Analyze and interpret statistical data to make informed business decisions.
- Develop and maintain product knowledge through continuous training and education.
- Maintain compliance with laws protecting data privacy, including HIPAA and GDPR.
- Supervise team members to ensure adherence to training and knowledge base.
Requirements:
- Bachelor's degree or 4+ years of experience in a related field.
- 4+ years of effective supervisory experience is required.
- Previous experience managing a team in a call center environment is preferred.
- Demonstrated interpersonal abilities that reflect Baxter's value of speed, courage, simplicity, and collaboration.
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