Senior Supply Chain Solutions Specialist

hace 1 mes


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Overview:

Blue Yonder is a leading SaaS and AI-driven Global Supply Chain Solutions software product company, and a Glassdoor "Best Places to Work" employer.

We are seeking a Senior Supply Chain Solutions Specialist to join the Blue Yonder Planning Operate (Support) team where your core focus is to ensure customers realize value from their Blue Yonder Supply Chain Planning solutions. For the suitable candidate, we are open to considering a remote work option.

The team currently consists of 300+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS-Azure, Private Cloud, and On Premise.

Scope of Work:

Blue Yonder is undergoing tremendous SaaS/DevOps/AI-ML integrated transformation and this is a very exciting time to join our team. The Senior Supply Chain Solutions Specialist will be responsible to investigate and resolve issues reported by Customers in collaboration with global operations teams with functional and technical expertise. Individual will work with customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

Our Current Technical Environment:

  • Azure
  • Oracle SQL/Microsoft SQL
  • Windows/Linux

What We Are Looking For:

Industry Experience:

  • Minimum 5-7 years of experience in customer-facing role for supply chain solution implementation (consulting) and/or support involving Advanced Planning and Optimization
  • Experience with Blue Yonder Supply Chain Planning solutions will be added advantage
  • Familiarity with DevOps operations model is preferred
  • Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience
  • Possesses good understanding on one or more of industry verticals such as High Tech/Technology, Consumer Goods, Retail, Biotech, Healthcare, and Manufacturing
  • Understands SAAS consumption, adoption, and business value KPIs related to planning solution

Soft Skills:

  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
  • Ability to work calmly under pressure and meet deadlines
  • Proven background to have collaborated with multiple stakeholders in a global setting
  • Must have strong multi-tasking skills
  • Must be self-motivated and quick learner - New technologies, platforms, integrations, data insights

Education:

  • Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred


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