Business Operations Specialist

hace 7 días


Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary: We are seeking a highly skilled Business Operations Specialist to join our team at Oracle. As a key member of our organization, you will play a critical role in driving operational efficiency, consistency, and compliance across the business.

Key Responsibilities:

  • Develop and implement business practices and processes to support the organization's financial and tactical objectives.
  • Collaborate with cross-functional teams, including Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management, to ensure accurate and timely transaction processing.
  • Analyze data to measure key performance indicators and provide updates to management on budget-to-actual performance.
  • Communicate Oracle business practices to the organization and monitor process and approvals for full compliance.
  • Drive the implementation of new processes and procedures to improve operational efficiency and effectiveness.

Requirements:

  • ITIL (Information Technology Infrastructure Library) Certification and 4+ years of ITSM (Information Technology Service Management) related experience.
  • Process development experience (Six Sigma, Lean) is strongly desired.
  • Major Incident/Service Interruption crisis call management and acting as a management escalation point of contact is strongly desired.
  • Business analytics background with prior experience developing KPI dashboards is strongly desired.
  • Senior executive-level presentation and summary reporting experience is strongly desired.
  • Prior experience with root cause analysis investigation and reporting is strongly desired.
  • Prior experience training and mentoring others and developing talent is strongly desired.
  • Prior experience in services sales is preferred.


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