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Java Support Specialist

hace 1 mes


Guadalajara, Jalisco, México Ensitech A tiempo completo

About the Role

We are seeking a highly skilled Java Support Specialist to join our team at Ensitech. As a Java Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues related to Java software.

Key Responsibilities

  • Take full responsibility for customer-reported issues, typically managed in a case tracking system.
  • Comprehend the reported issue or scenario, seeking additional details from Level 1 support or the case reporter as necessary.
  • Find solutions using a knowledge base.
  • Ensure communication with stakeholders is within agreed turnaround times (TAT).
  • Guide to Level 1 or Level 3 resources and respond to their questions.
  • Examine logs and error messages to relate them to the code and suggest possible solutions.
  • Reproduce issues in a lab environment to gather more information or resolve the problem.
  • Escalate issues to Level 3 support if necessary.
  • Create detailed bug reports in the bug tracking system.
  • Document procedures and prepare runbooks.
  • Monitor various system components (jobs, processes, queues, DB procedures, log files, alerts) to ensure healthy system functioning.
  • Identify and suggest additional monitoring tools and processes to enhance system upkeep.

Requirements

  • 1-3 years of strong understanding of Java programming, including the ability to write, read, and debug Java code.
  • Ability to work in Unix/Linux environments, including using command line commands and reviewing system logs.
  • Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar.
  • Experience with relational databases and the ability to write and understand SQL queries.
  • Familiarity with tools such as JConsole, JVisualVM, and other performance monitoring and analysis tools.
  • Ability to effectively communicate technical issues and solutions to various stakeholders.

What We Offer

  • 100% remote opportunity.
  • Competitive salary and benefits.
  • Custom benefit package aligned to your experience and your needs.
  • Working with foreign clients.

Additional Information

Tipo de puesto: Tiempo completo

Sueldo: $30,000.00 - $40,000.00 al mes

Lugar de trabajo: remoto híbrido en 44610, Guadalajara, Jal.