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hace 2 meses
About Us: Krayden Inc. is a leading technical distributor that partners with industry-leading suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers.
Our Mission: We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation. We provide technical knowledge and best-in-class customized support to engineers and buyers of CM's/OEM's. We have created a global distribution network to assist customers in delivering on their desired outcomes.
About You: We are seeking a top-notch Customer Account Specialist who has a proven record of building and maintaining customer relationships. The Customer Account Specialist relies on experience and judgment to productively serve the customer and be a cross-functional business partner to Sales, Inventory, and Accounting teams.
Responsibilities:
- Enter and maintain orders and quotes.
- Respond to customer inquiries.
- Enter sample requests.
- Check status of items on backorder through the system.
- Contact customers with status of backorders.
- Process MSDS, literature, and other customer requests.
- Oversee and update special pricing in the system.
- Enter and track all repair and rental orders.
- Expedite orders as requested.
- Enter new customer data in the computer system.
- Work with other departments to assist in generating the best customer experience.
- Deliver exceptional customer service by responding to each request in a timely and courteous manner.
- Assume responsibility for establishing and maintaining professional business relationships.
- Present a positive image of Krayden, Inc. by maintaining procedures.
- Perform other duties as assigned related to Customer Service.
- Perform duties to AS/ISO procedures and regulation standards/specifications.
Qualifications:
- High School degree required.
- Bilingual (Spanish/English).
- 1+ year Customer Service experience in a high call and email environment; Distribution or Manufacturing experience a plus.
- Strong PC and computer software experience including Microsoft Office Suite, ERP, and CRM.
- Excellent communication skills (verbal and written).
- Exceptional listening and probing skills.
- Ability to work effectively under pressure in a fast-paced environment.