Customer Service Representative
hace 4 semanas
Customer Service Role Overview
LEONI is seeking an experienced Customer Service Representative to join our team. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to our selected customers.
Key Responsibilities:
- Manage day-to-day customer service for selected customers
- Coordinate day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third-party logistics
- Process customer orders in ERP system of principle company, analyze customer schedules against agreed contracts, and negotiate potential solutions for deviations
- Monitor availability of required finished goods at ADC and initiate emergency measures if required
- Support the dispatch process and outbound truck planning at ADC
- Support the technical change process in ERP system of principle company
- Ensure accuracy of FG inventory in ERP system of principal company, support cycle counting and stock take process at ADC
- Track ADC FG excess stock and take necessary actions to reduce it
- Monitor KPIs in the area of responsibility
- Monitor customer satisfaction and coordinate actions in case of deviations
- Support Sales for VCM related recharges to customers (obsolete material, freights, services)
- Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers
Requirements:
- Degree in Economics/Engineering
- Customer service/planning experience (automotive preferred)
- English C1
- MS-Office, ERP system knowledge (SAP preferred)
- Self-starter/Organized/Quick Learner/Result oriented
- Ability to work in a high-pressure environment/prioritize tasks in multiple work streams/work in International Team
We are looking forward to meeting you.
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