Customer Service Representative

hace 4 semanas


Hermosillo, Sonora, México LEONI A tiempo completo

Customer Service Role Overview

LEONI is seeking an experienced Customer Service Representative to join our team. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to our selected customers.

Key Responsibilities:

  • Manage day-to-day customer service for selected customers
  • Coordinate day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third-party logistics
  • Process customer orders in ERP system of principle company, analyze customer schedules against agreed contracts, and negotiate potential solutions for deviations
  • Monitor availability of required finished goods at ADC and initiate emergency measures if required
  • Support the dispatch process and outbound truck planning at ADC
  • Support the technical change process in ERP system of principle company
  • Ensure accuracy of FG inventory in ERP system of principal company, support cycle counting and stock take process at ADC
  • Track ADC FG excess stock and take necessary actions to reduce it
  • Monitor KPIs in the area of responsibility
  • Monitor customer satisfaction and coordinate actions in case of deviations
  • Support Sales for VCM related recharges to customers (obsolete material, freights, services)
  • Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers

Requirements:

  • Degree in Economics/Engineering
  • Customer service/planning experience (automotive preferred)
  • English C1
  • MS-Office, ERP system knowledge (SAP preferred)
  • Self-starter/Organized/Quick Learner/Result oriented
  • Ability to work in a high-pressure environment/prioritize tasks in multiple work streams/work in International Team

We are looking forward to meeting you.



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