Water Solutions Expert

hace 5 días


Ciudad de México, Ciudad de México Watts Water Technologies Latin America S.A C.V. A tiempo completo
Customer Service Representative Job Summary

We are seeking an experienced and skilled Customer Service Representative to join our team at Watts Water Technologies Latin America S.A C.V.

About the Role:
  • This is a customer-facing role where you will be responsible for handling inquiries, resolving issues, and providing exceptional service to our customers.
  • You will work closely with our sales teams to ensure timely delivery of products and resolve any product-related issues that may arise.

In this role, you will have the opportunity to work in a fast-paced environment, developing your skills and expertise in customer service, problem-solving, and communication.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and issues promptly, ensuring customer satisfaction.
  • Work collaboratively with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and performance metrics.

Requirements:

  • 5+ years of experience in a customer-facing role, preferably in a call center environment.
  • Proven track record of delivering excellent customer service and resolving complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Bilingual in English and Spanish (with strong written and verbal communication skills).

What We Offer:

  • A competitive salary: $40,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and development in a dynamic and innovative company.

About Watts Water Technologies Latin America S.A C.V.

We are a leading provider of water solutions and technologies, dedicated to delivering high-quality products and services to our customers. Our mission is to make a positive impact on people's lives by providing safe, clean water for drinking, cooking, and hygiene. At Watts, we value innovation, teamwork, and customer satisfaction, and we're committed to creating a culture of excellence and continuous improvement.



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