Water Solutions Expert
hace 5 días
We are seeking an experienced and skilled Customer Service Representative to join our team at Watts Water Technologies Latin America S.A C.V.
About the Role:- This is a customer-facing role where you will be responsible for handling inquiries, resolving issues, and providing exceptional service to our customers.
- You will work closely with our sales teams to ensure timely delivery of products and resolve any product-related issues that may arise.
In this role, you will have the opportunity to work in a fast-paced environment, developing your skills and expertise in customer service, problem-solving, and communication.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Work collaboratively with internal teams to resolve complex customer issues.
- Develop and maintain knowledge of our products and services to provide accurate information to customers.
- Meet or exceed customer satisfaction targets and performance metrics.
Requirements:
- 5+ years of experience in a customer-facing role, preferably in a call center environment.
- Proven track record of delivering excellent customer service and resolving complex issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Bilingual in English and Spanish (with strong written and verbal communication skills).
What We Offer:
- A competitive salary: $40,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for career growth and development in a dynamic and innovative company.
About Watts Water Technologies Latin America S.A C.V.
We are a leading provider of water solutions and technologies, dedicated to delivering high-quality products and services to our customers. Our mission is to make a positive impact on people's lives by providing safe, clean water for drinking, cooking, and hygiene. At Watts, we value innovation, teamwork, and customer satisfaction, and we're committed to creating a culture of excellence and continuous improvement.
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