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Site Implementation Manager

hace 2 meses

Xico, México At&T Mexico A tiempo completo

**At AT&T Mexico, we're redefining the future of connectivity.**

As a Site Implementation Manager, you will be responsible for overseeing the end-to-end provisioning process, ensuring seamless customer experiences from order placement to handover. Your key responsibilities will include:

• Providing timely customer status updates and communication
• Overseeing all expedited and escalated tasks
• Coordinating client requests and communication plans with internal departments
• Managing site survey results and communication
• Tracking equipment procurement and shipment
• Ordering data lines with telco suppliers
• Leading access provisioning activities
• Tracking and managing circuits to order completion
• Coordinating service activation, data quality checks, and task closures
• Managing all billing tasks

**What you'll bring to the table:**

• Bilingual proficiency in English and Portuguese (advanced level)
• Bachelor's or associate's degree in a relevant field
• Strong analytical and work skills
• Proficiency in a range of software packages, including MS Office
• Ability to work under tight deadlines while maintaining quality output
• Strong commitment to process and quality improvement
• Excellent communication skills with vendors and customers
• Proactive and detail-oriented with a willingness to take ownership of issues
• Strong team player with the ability to establish credibility and rapport