Senior Sales Operations Manager
hace 1 mes
FORVIA HELLA, a leading international automotive supplier, is seeking an experienced Senior Sales Operations Manager to lead its Customer Service / Sales Scheduler area. Based in Guadalajara, Mexico, this role will play a crucial part in driving the company's success.
About Us:
We are a global market leader in high-growth areas, employing 157,000 people worldwide. Our Company stands for high-performance lighting technology and automotive electronics, with a broad service and product portfolio for spare parts and workshop business as well as manufacturers of special vehicles through our Business Group Lifecycle Solutions. We generated adjusted sales of €8.1 billion in the fiscal year 2023.
Your Tasks:
The ideal candidate will be responsible for processing complex customers' orders, monitoring Kanban control loops, and ensuring timely delivery. Key responsibilities include:
- Processing external and internal customers' orders through the whole process chain.
- Monitoring Kanban control loops to the customer or controlling consignment movements.
- Ensuring timely delivery by setting daily, weekly, and monthly priorities for production planning.
- Raising awareness for customers call-off fluctuations and demand de-or increases affecting production.
- Ensuring customers satisfaction by communicating about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status.
- Clarifying root causes for inventory level differences in cooperation with responsible persons.
- Determining, entering, and managing IT-based master data for area of responsibility.
- Actively checking customers portals for new logistics requirements, customers performance evaluations, and logistical claims.
- Contributing to achieve planned finished goods stock level for complex running projects, ramp-ups, phase-outs, relocations, and ECNs.
Your Qualifications:
To succeed in this challenging role, you will need:
- 2-5 Years experience in customer service positions.
- Bachelor's degree in foreign trade, logistics, engineering.
- Advanced English skills.
- Negotiation and leadership abilities.
Our Offer:
We offer a competitive salary, between $60,000 - $80,000 per annum, depending on your qualifications and experience. You will also have opportunities for professional growth and development within our diverse and inclusive company culture. FORVIA HELLA is committed to equal opportunities and welcomes applications from all interested parties.
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