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Customer Program Manager

hace 2 meses

Monterrey, Nuevo León, México Celestica A tiempo completo
Job Title: Customer Program Manager

We are seeking a highly skilled Customer Program Manager to join our team at Celestica. As a key member of our Operations team, you will be responsible for delivering commercial aspects of our accounts and coordinating the delivery of products and services aligned to customer expectations.

Key Responsibilities:
  • Meet and deliver all commercial aspects of the account
  • Coordinate the delivery of products and services aligned to customer expectations
  • Focus on benefit realization, adherence to contract agreements, and managing scope creeps
  • Be the focal point of communication with customers for in-charge projects
  • Coordinate engineering, purchasing, planning, and production activities to meet customer requests
  • Monitor all phases of projects through various reports and communicate to customers
  • Monitor and ensure the EC team's timely implementation of ECO and communicate cost impact to customers
  • Respond to customer inquiries and complaints
  • Monitor and ensure all necessary documentation is received from customers to successfully launch new products and make changes to existing products
  • Ensure profitability of the Program under charge
  • Supervise the various activities of the Program and Planning teams
  • Implement and review the cost reduction localization program with the customer
  • Ensure compliance to contract and/or customer-specific requirements/Statement of Work (SOW) and responsible for document additional agreements not included in the contract
  • Develop and maintain business relationships; Maximize customer satisfaction
Requirements:
  • Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skills and 2 to 3 years of experience in a managerial role
  • Good interpersonal skills for effective communication at all levels, including senior management, customers, suppliers, and factory personnel
  • Numerically inclined with strong logical thinking and business acumen
  • Proven experience managing a team and being a team player with a well-developed leadership style and mature personality
  • Working knowledge of SAP is preferred
  • Understand the business and can forecast revenue and control costs, ensuring compliance with the quote and contract agreements
  • Ability to read, analyze, and interpret technical operations, supply chain, and financial reports
  • Ability to respond to common inquiries or complaints from customers
  • Ability to effectively present information to internal and external executive management
  • Demonstrates expert functional, technical, and people and/or process management skills
  • Able to work independently and customer-focused, Positive thinking, independent, and able to work under pressure to meet tight deadlines
Education:
  • Seven to ten years of relevant experience
  • Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
Company Overview:

Celestica enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy to deliver solutions for their most complex challenges.