Logitech Global Workforce Optimization Specialist
hace 7 días
We are seeking a seasoned Forecast Analyst to join our Customer Experience team at Logitech as a Global Workforce Optimization Specialist.
Key Responsibilities- Staffing Optimization: Develop and implement strategic workforce plans to meet service level agreements (SLAs) and ensure optimal efficiency in call center operations.
- Forecasting and Analysis: Utilize historical data and trends to forecast future call volumes, staffing needs, and resource allocation. Conduct regular analysis to identify patterns and areas for improvement.
- Performance Metrics Monitoring: Track and analyze key performance indicators (KPIs) such as call abandonment rates, average handle time, and service levels to assess and improve call center performance.
- Technology Utilization: Leverage workforce management software and tools to optimize scheduling, track real-time performance, and implement automation where applicable.
- Cross-Functional Collaboration: Work closely with regional managers, HR, training, and IT teams to achieve common workforce management goals.
To be successful in this role, you must bring the following minimum skills and behaviors:
- Proven Experience: A deep understanding of call volume forecasting and workforce management principles, gained through experience as a Forecast Analyst in a BPO or contact center environment.
- Analytical Skills: Ability to analyze workforce data, identify trends, and make data-driven decisions to optimize performance.
- Strategic Thinking: Develop and execute strategic workforce plans aligned with organizational objectives and global business goals.
- Communication Skills: Strong verbal and written communication skills to convey strategies, policies, and performance insights to diverse teams and stakeholders.
The estimated salary range for this position is $85,000 - $115,000 per year, depending on location and experience.
-
Logitech People Services Specialist
hace 4 semanas
Xico, México Logitech A tiempo completoLogitech is seeking a skilled professional to support the delivery of employee lifecycle services for Logitech employees across all business groups within the AMR region (US, Canada and Latin America).**Key Responsibilities:**Service delivery for all employee life cycle processes across the business- Partnering with the extended HR team to deliver high...
-
Cx Global Workforce Manager
hace 4 semanas
Xico, México Logitech Inc. A tiempo completoAbout the Role:Logitech Inc. is seeking a skilled Cx Global Workforce Manager to join our team. As a key member of our Customer Experience team, you will be responsible for optimizing and overseeing the efficient deployment of human resources across international call center partners.Key Responsibilities: Monitor and adjust staffing levels to meet service...
-
Collections Specialist
hace 4 semanas
Xico, México Logitech A tiempo completoRole: Collections SpecialistAs a Collections Specialist at Logitech, you will be responsible for ensuring the completeness of invoicing (CFDI) and other customer-specific requirements around Accounts Receivable (AR) processes for Logitech's key customers in the Mexico region.Key Responsibilities:Be the primary local contact for inquiries, requests, and...
-
Resource Optimization Specialist
hace 7 días
Xico, México Vestas A tiempo completoJob OverviewVestas, a global leader in sustainable energy solutions, is seeking an exceptional Resource Optimization Specialist to join our team. This pivotal role plays a crucial part in ensuring the optimized workforce is available when needed for service execution.
-
Global Compliance Specialist
hace 7 días
Xico, México Logitech A tiempo completoAt Logitech, we're the sweet spot for individuals who want to make a positive impact globally while enjoying flexibility in their work.This Senior Product Compliance Engineer role is part of our Product Compliance team, ensuring that Logitech products remain compliant throughout their entire product lifecycle. You will collaborate with various teams...
-
Collections Specialist
hace 3 semanas
Xico, México Logitech Inc. A tiempo completoJob Summary: Logitech Inc. is seeking a highly motivated Collections Specialist to join our Global Collections team based in Mexico. The ideal candidate should possess excellent interpersonal, organizational, and analytical skills, with a strong ability to drive change and exceed customer needs.Key Responsibilities:Ensure completeness of invoicing (CFDI) and...
-
National Account Specialist
hace 2 semanas
Xico, México Logitech A tiempo completo**Logitech: A Leader in Innovation****About the Role**:We are seeking highly motivated and goal-oriented professionals to join our team as National Account Specialists, Distribution. As a key member of our sales team, you will be responsible for driving growth of all products and services in the Logitech portfolio. Your primary focus will be on providing...
-
Xico, México Logitech A tiempo completoLogitech is a global leader in the design, manufacture and marketing of various products for computer users and enthusiasts. We are committed to delivering exceptional customer experience through innovative solutions.The estimated salary for this role is $80,000 - $110,000 per year.About the RoleWe are seeking an experienced Customer Experience Operations...
-
Xico, México Netflix A tiempo completoOverviewNetflix is a global entertainment services company that offers a wide range of TV shows, movies, and games in over 190 countries. We are seeking a highly skilled Workforce Planning and Optimization Manager to oversee the intraday operations of our Business Process Outsourcing (BPO) partners.
-
Human Resources Generalist Specialist
hace 15 horas
Xico, México Logitech A tiempo completoWe are seeking a highly skilled Human Resources Generalist to join our team in the Americas region. This role will be responsible for delivering high-quality HR services to support the employee lifecycle, including recruitment, onboarding, benefits administration, and offboarding.Key Responsibilities:To partner with the extended HR team to deliver timely and...
-
Cloud Optimization Specialist
hace 4 semanas
Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Optimization Specialist to join our team at Amazon Web Services Mexico S. De R.L. De C.V. As a Cloud Optimization Specialist, you will be responsible for helping our customers optimize their cloud spend and improve their overall cloud adoption strategy.Key Responsibilities:Collaborate with customers to...
-
Contingent Workforce Specialist
hace 4 semanas
Xico, México Warner Bros. Discovery A tiempo completo**Unlock Your Potential at Warner Bros. Discovery**Join our team of talented professionals as a Contingent Workforce Specialist in Mexico. As a key member of our global Flex Talent team, you will play a crucial role in supporting the management and administration of our external workforce program in the Latin American region.**Your Key...
-
Global Supply Chain Optimization Specialist
hace 3 semanas
Xico, México Pepsico A tiempo completoOverview:PepsiCo: A Global Leader in Beverages and Convenient FoodsPepsiCo is a multinational food and beverage corporation that operates in over 200 countries and territories worldwide. With a portfolio of iconic brands such as LAY'S, DORITOS, CHEETOS, GATORADE, PEPSI, and QUAKER, we generate over $79 billion in net revenue each year.Our vision is to be the...
-
Warehouse Optimization Specialist
hace 7 días
Xico, México Schneider Electric A tiempo completoJob Title: Warehouse Optimization SpecialistAt Schneider Electric, we are seeking a skilled Warehouse Optimization Specialist to join our team. As a key player in our organization, you will be responsible for optimizing warehousing processes to improve efficiency, reduce costs, and enhance customer satisfaction.Main Responsibilities: Develop and implement...
-
Global Supply Chain Optimization Specialist
hace 7 días
Xico, México Pepsico A tiempo completoOverview of PepsiCo:We are a global food and beverage leader with a diverse portfolio of iconic brands. Our products are consumed over 1 billion times a day in more than 200 countries.About Us:PepsiCo is a place where all people are welcome, where you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the...
-
Cloud Infrastructure Optimization Specialist
hace 7 días
Xico, México Agile Global Solutions A tiempo completoWe are Agile Global Solutions, a forward-thinking company dedicated to delivering top-notch cloud solutions for our clients. As we continue to innovate and expand our services, we are seeking a skilled Cloud Infrastructure Optimization Specialist to join our team.Key Responsibilities:Manage and administer serverless environments to ensure optimal performance...
-
Talent Development Expert
hace 3 semanas
Xico, México Logitech A tiempo completoAbout This RoleThe Talent and Development Specialist will be responsible for enabling the Talent Team to deliver on its mission of excellence in personal and leadership development, culture and values, and talent management. This will involve support for key programs, including communication, learning management, and metrics.Your Key ResponsibilitiesCreate...
-
Freight Optimization Specialist
hace 17 horas
Xico, México Univar Sol. Corporativo A tiempo completoJob OverviewWe are seeking a skilled Freight Optimization Specialist to join our team at Univar Solutions Corporativo.This role is responsible for the planning and execution of logistics requirements to ensure safe, efficient, and effective transportation load optimization and distribution within a district's supply chain.
-
Business Process Optimization Specialist
hace 4 semanas
Xico, México Microsoft A tiempo completoWe are seeking a seasoned Business Process Optimization Specialist to bolster our Global Benefits team within HR Services and Digital Employee Experiences (HRSDEE). In this role, you will be pivotal in crafting and refining the processes and tools necessary to streamline our global work-time-tracking and benefit operations, ensuring efficiency and compliance...
-
Logistics Optimization Specialist
hace 5 días
Xico, México Bosch Group A tiempo completo**Bosch Group Overview**Bosch is a leading global provider of technology and services. Our mission is to improve quality of life worldwide with our innovative solutions.**Compensation Package**We offer a highly competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications.**Job Summary**The Logistics Optimization...