Logitech Global Workforce Optimization Specialist

hace 1 mes


Xico, México Logitech A tiempo completo
About the Role

We are seeking a seasoned Forecast Analyst to join our Customer Experience team at Logitech as a Global Workforce Optimization Specialist.

Key Responsibilities
  • Staffing Optimization: Develop and implement strategic workforce plans to meet service level agreements (SLAs) and ensure optimal efficiency in call center operations.
  • Forecasting and Analysis: Utilize historical data and trends to forecast future call volumes, staffing needs, and resource allocation. Conduct regular analysis to identify patterns and areas for improvement.
  • Performance Metrics Monitoring: Track and analyze key performance indicators (KPIs) such as call abandonment rates, average handle time, and service levels to assess and improve call center performance.
  • Technology Utilization: Leverage workforce management software and tools to optimize scheduling, track real-time performance, and implement automation where applicable.
  • Cross-Functional Collaboration: Work closely with regional managers, HR, training, and IT teams to achieve common workforce management goals.
Requirements

To be successful in this role, you must bring the following minimum skills and behaviors:

  • Proven Experience: A deep understanding of call volume forecasting and workforce management principles, gained through experience as a Forecast Analyst in a BPO or contact center environment.
  • Analytical Skills: Ability to analyze workforce data, identify trends, and make data-driven decisions to optimize performance.
  • Strategic Thinking: Develop and execute strategic workforce plans aligned with organizational objectives and global business goals.
  • Communication Skills: Strong verbal and written communication skills to convey strategies, policies, and performance insights to diverse teams and stakeholders.
Salary Range

The estimated salary range for this position is $85,000 - $115,000 per year, depending on location and experience.



  • Xico, México Logitech A tiempo completo

    Financial Analyst OpportunityWe are seeking a highly skilled Financial Analyst to join our team at Logitech for Business. As an OPEX Financial Analyst, you will play a critical role in providing financial insights and driving cost optimization strategies to fuel our growth.About the Role:You will analyze operating expenses, develop budgets, track...


  • Xico, México Logitech A tiempo completo

    At Logitech, we're the sweet spot for individuals who want to make a positive impact globally while enjoying flexibility in their work.This Senior Product Compliance Engineer role is part of our Product Compliance team, ensuring that Logitech products remain compliant throughout their entire product lifecycle. You will collaborate with various teams...


  • Xico, México Vestas A tiempo completo

    Job OverviewVestas, a global leader in sustainable energy solutions, is seeking an exceptional Resource Optimization Specialist to join our team. This pivotal role plays a crucial part in ensuring the optimized workforce is available when needed for service execution.


  • Xico, México Amex A tiempo completo

    About American ExpressAt American Express, we're dedicated to helping our customers achieve their goals. We're looking for talented professionals like you to join our team and help us deliver exceptional customer experiences.Job Summary:We're seeking a Financial Operations Analyst - Workforce Optimization Specialist to join our team. As a key member of our...


  • Xico, México Amex A tiempo completo

    You are a critical component of our workforce optimization team, tasked with ensuring that our operations run smoothly and efficiently. At American Express, we believe in providing exceptional customer experiences, and your role will play a key part in achieving this goal.**Key Responsibilities:**Ensuring Operational ExcellenceMonitor and analyze real-time...


  • Xico, México Signant Health A tiempo completo

    About the RoleWe are seeking an experienced Global Resource Optimization Specialist to join our team at Signant Health. This is a fantastic opportunity for a skilled professional to take on a challenging role that involves strategic planning, resource forecasting, and capacity planning.Job DescriptionThe successful candidate will be responsible for...


  • Xico, México Logitech A tiempo completo

    We are seeking a highly skilled Human Resources Generalist to join our team in the Americas region. This role will be responsible for delivering high-quality HR services to support the employee lifecycle, including recruitment, onboarding, benefits administration, and offboarding.Key Responsibilities:To partner with the extended HR team to deliver timely and...


  • Xico, México Netflix A tiempo completo

    OverviewNetflix is a global entertainment services company that offers a wide range of TV shows, movies, and games in over 190 countries. We are seeking a highly skilled Workforce Planning and Optimization Manager to oversee the intraday operations of our Business Process Outsourcing (BPO) partners.


  • Xico, México Baxter A tiempo completo

    Job OverviewBaxter, a leading global innovator in lifesaving medical products, is seeking an experienced Supply Chain Optimization Specialist to join our team. This role will be based on estimated salary $120,000 - $180,000 per annum, depending on experience and qualifications.


  • Xico, México Bikes Online A tiempo completo

    We are seeking a highly skilled Product Optimization Specialist to join our team at BikesOnline. As a key member of our merchandising team, you will be responsible for creating, updating, and optimizing product listings for global and US bikes, parts & accessories, and OEM products.The ideal candidate will have 2+ years of experience in copywriting, content...


  • Xico, México Segula Technologies A tiempo completo

    Job SummaryWe are seeking an experienced Cost Optimization Specialist to join our team at Segula Technologies. In this role, you will be responsible for providing cost engineering support during the vehicle development phase, evaluating engineering changes, and identifying cost drivers for variable and supplier tooling.As a key member of our project team,...


  • Xico, México Pepsico A tiempo completo

    Overview of PepsiCo:We are a global food and beverage leader with a diverse portfolio of iconic brands. Our products are consumed over 1 billion times a day in more than 200 countries.About Us:PepsiCo is a place where all people are welcome, where you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the...


  • Xico, México Univar Sol. Corporativo A tiempo completo

    Job OverviewWe are seeking a skilled Freight Optimization Specialist to join our team at Univar Solutions Corporativo.This role is responsible for the planning and execution of logistics requirements to ensure safe, efficient, and effective transportation load optimization and distribution within a district's supply chain.


  • Xico, México Logitech A tiempo completo

    Job OverviewThis role is part of Logitech's Talent Team, responsible for delivering excellence in personal and leadership development, culture & values, and talent management. The Learning and Development Coordinator will support key programs through communication, learning management, and metrics.Key ResponsibilitiesAs a member of the Talent Team, you will:...


  • Xico, México Bosch Group A tiempo completo

    **Bosch Group Overview**Bosch is a leading global provider of technology and services. Our mission is to improve quality of life worldwide with our innovative solutions.**Compensation Package**We offer a highly competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications.**Job Summary**The Logistics Optimization...


  • Xico, México Colgate-Palmolive A tiempo completo

    About the Role:We are seeking a highly skilled Global Supply Chain Optimization Specialist to join our team at Colgate-Palmolive. This role is responsible for managing the finished goods deployment from all Colgate facilities, ensuring efficient and effective supply chain operations.Key Responsibilities:Manage inventory shortage communication between...


  • Xico, México Pepsico A tiempo completo

    Overview:PepsiCo, a leading global food and beverage company, is seeking an experienced Global Cockpit Performance Optimization Specialist to join our team. As a key member of our Business Performance Management group, you will play a pivotal role in driving innovation and excellence in our business performance management processes.The ideal candidate will...


  • Xico, México Ntt Data, Inc. A tiempo completo

    Job OverviewWe are seeking an Account Optimization Specialist to join our team in Mexico City, México. In this role, you will play a critical part in supporting the success of our sales and account management teams by optimizing processes, improving operational efficiency, and driving go-to-market strategies.About the RoleAs an Account Optimization...


  • Xico, México Grupo Orion A tiempo completo

    About the RoleGrupo Orion seeks a skilled Performance Optimization Specialist to drive performance strategy, validate system responsiveness, and develop efficient performance testing scripts in an Agile environment.Key ResponsibilitiesGuide the development of performance load models and gather system performance requirements.


  • Xico, México Thomson Reuters A tiempo completo

    OverviewThe Digital Activation organization of TR Marketing is a team of specialists focused on improving the customer experience through data-driven strategies. As a Sr. Testing and Optimization Specialist, you will play a key role in shaping the global knowledge economy by contributing to the development of next-generation solutions that deliver powerful...