Customer Support Specialist

hace 3 semanas


Xico, México Upfluence A tiempo completo

About Us

 

We are Upfluence, a leading platform dedicated to empowering creators and brands in the social commerce and creator economy spaces. Our mission is to provide a seamless experience for our customers, and we need your help to achieve this goal. As a Customer Support Specialist, you will be the voice of our customers, working closely with our teams to ensure that every query, concern, or issue is addressed promptly and professionally.

 

Your Key Responsibilities

  • Ensure a positive customer experience by providing timely and effective solutions to any issues that may arise.

  • Build strong relationships with each customer, taking the time to understand their needs and concerns.

  • Assist customers in using our platform, empowering them to become self-sufficient and confident in their abilities.

  • Contribute to our customer retention efforts, working closely with our teams to identify opportunities for growth and improvement.

  • Communicate effectively with our customers, ensuring that our values and brand voice are represented in every interaction.

  • Develop and maintain a range of training materials, including videos, articles, and checklists, to support our customers in their use of our platform.

  • Work collaboratively with our cross-functional teams, including Customer Success, Product, Billing, IT, and Product Marketing, to identify and implement process improvements.

 

Your Ideal Profile

  • Proficient in English (C1-C2 level)

  • Excellent communication skills, both written and verbal

  • Patience, empathy, and professionalism in every interaction

  • Strong problem-solving and decision-making abilities

  • Understanding of technology and the internet

  • Previous experience in tech support or a related field (ideal)

  • Effective time management, prioritization, and multitasking skills

  • Ability to work in a team setting and adapt to changing priorities

  • In-depth knowledge of our products or services

  • Flexible schedule to accommodate U.S. and French-based clients

 

What We Offer

  • A clear career path and opportunities for growth and development

  • A diverse and international team

  • Generous PTO and company holidays

  • An entrepreneurial environment with room for innovation and creativity

  • This is a hybrid position based in Mexico City, working closely with our French and U.S. teams

  • Upfluence is an equal-opportunity employer, committed to creating an inclusive environment for all employees



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