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Customer Service Director

hace 2 meses


Mexicali, Baja California, México D. Catcher A tiempo completo
About the Role

We are seeking a seasoned professional to lead our customer service efforts as a Customer Service Director at D. Catcher. As a pivotal member of our team, you will be responsible for spearheading the transformation of our customer service operations to meet the evolving needs of our global clientele in the energy sector.

Key Responsibilities

  • Conduct a thorough analysis of our current customer success operations to identify opportunities for enhancement and innovation.
  • Develop a strategic overhaul plan for the customer success department to align with the unique requirements of our global clientele in the energy industry.
  • Implement cutting-edge technologies and methodologies to establish a gold standard in customer engagement, support, and success.
  • Build and maintain robust relationships with key stakeholders in Fortune 500 companies, customizing our services to their specific needs and challenges.
  • Lead and inspire our customer success team towards achieving unparalleled excellence in all customer service aspects.
  • Utilize customer success metrics to inform continuous improvement and strategic initiatives.
  • Collaborate with cross-functional teams to ensure a unified, customer-first approach in problem-solving and product development.

Requirements

  • Bachelor's degree in Business Administration, Customer Relations, or a related field.
  • Extensive experience in customer success or customer relationship management, ideally within the energy sector or serving Fortune 500 clients.
  • Demonstrated capability in leading and transforming customer service teams and processes.
  • Exceptional interpersonal skills, capable of effectively engaging with high-profile clients and internal teams.
  • Strong analytical and strategic mindset, with a penchant for data-driven decision making.
  • Proficient in ERP and customer success tools.

Why Join D. Catcher?

  • Lead the charge in a dynamic, forward-thinking company with a global presence.
  • Immerse yourself in a challenging, fast-paced environment ripe for innovation.
  • Play a critical role in our international expansion and success.
  • Competitive compensation, benefits, and opportunities for professional growth.