Customer Service Ambassador

hace 2 semanas


Mexicali, Baja California, México Uline A tiempo completo
Position Overview

Uline is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Process customer orders and inquiries in a collaborative call center using world-class technology.
  • Communicate with customers over phone, email, and chat, providing timely and accurate responses to their queries.
  • Help customers navigate Uline's website and online ordering, ensuring a seamless and efficient experience.
  • Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Requirements
  • High school diploma or equivalent, with a bachelor's degree preferred.
  • Prior customer service experience is a plus, but we will train you to provide legendary service for our customers.
  • Bilingual (English/Spanish) - fluent in both verbal and written forms.
Benefits
  • Complete insurance coverage, including medical, dental, vision, and life insurance, plus wellness programs.
  • Savings fund with employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals, and profit sharing.
About Uline

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled

NOCBPOST

#LI-DR1

(#IN-MXCCS)



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