Learning and Development Specialist

hace 10 horas


Santiago de Querétaro, Querétaro de Arteaga, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo
About the Role

We are seeking a highly motivated Learning and Development Specialist to join our team at Servicios Comerciales Amazon México S. De R.L. De C.V. This role is an excellent opportunity for individuals who are passionate about learning, training, and development.

Job Description

The Learning and Development Specialist will be responsible for coordinating all associates' onboarding activities, cross-training needs, refreshments, and leading new process implementations. Key responsibilities include:

  • Coordinate ambassador identification program and track new hire onboarding and ambassador audits
  • Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
  • Track learning curve and continuous improvement metrics at the site level
  • Audit Powered Industrial Equipment Training program and trainer standard work
  • Execute training programs for both seasonal and permanent trainers
  • Coordinate and facilitate any training-related programs
  • Manage ticketing system and ensure tickets are closed within expected timelines
  • Develop and track effectiveness of training programs, including orientation. Monitor adherence to established training programs to ensure standard work in training programs
  • Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
  • Document feedback results to help the learning department identify strengths as well as areas of improvement
  • Assess development needs for individuals and groups
About the Team

The team has 2 important areas within. First, the Learning section, where depending on volume and Head Count, a Learning Coordinator can oversee 1 or more sites. This position works closely with ACES process leaders, which have continuous improvement and projects timelines.

Requirements and Qualifications

To be successful in this role, you will need:

  • Started or completed a bachelor's degree
  • Experience as a People Manager, leading teams (less than 5 persons)
  • Experience in the Learning Area, scheduling trainings, and able to speak in public
  • English B1
Salary and Benefits

The estimated salary for this role is $85,000 - $110,000 per year, based on location and experience. Additional benefits may include health insurance, retirement plan, and paid time off.



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