Complex Claims Examiner

hace 1 semana


Monterrey, Nuevo León, México AIG A tiempo completo

Job Overview

We are seeking a skilled Auto Claims Adjuster to join our team at American International Group, Inc. (AIG). As a member of our General Insurance division, you will play a crucial role in providing excellent customer service while ensuring the efficient and effective resolution of complex claims.

Key Responsibilities

This role involves investigating, evaluating, negotiating, and settling the most complex AIG Complex Claims cases. You will be responsible for determining whether to accept or deny a claim based on all documentation received, including policy cancellations due to non-pay denial letter required.

Requirements

To succeed in this role, you will need to possess:

  • Experience and knowledge in car parts.
  • Ability to prioritize and multi-task effectively in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Computer proficiency.
  • Audatex and INPART apps knowledge.
  • Proficiency in Desk Management, phone etiquette, time management, and dealing with difficult customers.
  • A basic knowledge of legal/regulatory and litigation/procedural requirements for their line of business.
  • Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
  • Good driving skills and driver license.
  • Knowledge of Nuevo León and north zone of Mexico.
  • Teamwork ability.

Benefits

AIG offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and resolving complex claims efficiently, we encourage you to apply for this exciting opportunity.



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