Auto Claims Specialist

hace 6 días


Monterrey, Nuevo León, México American International Group A tiempo completo

American International Group (AIG) is a global leader in commercial and personal insurance solutions. We are seeking an experienced Auto Claims Specialist to join our team.

About the Role

The primary purpose of this job is to investigate, evaluate, negotiate and settle complex AIG claims cases by collecting and analyzing data according to policy application and/or contract provisions.

Determine whether to accept or deny a claim based on all documentation received. Typical claims include policy cancellations due to non-payment denial letters.

Key Responsibilities:
  1. Utilize acceptable investigation claims handling and settlement techniques that achieve cost-effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
  2. Diary system management to proactively resolve outstanding issues and ensure timely processing and closure of claims.
  3. Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact with all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
  4. Maintain accurate system data and documentation by collecting, recording, analyzing and summarizing information.
  5. Manage key claims handling inquiries; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and provide high standard customer service.


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