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Job Description - Software Support Specialist (009BTR)
Software Support Specialist - 009BTR
This position is located in Monterrey, Mexico.
As a Software Support Specialist, you will provide technical application support for the CRM tool built on Salesforce framework.
- Provide technical assistance to internal and external users.
- Deliver information to improve and enhance customer experience.
- Develop and review knowledge documentation including white papers, troubleshooting guides, and knowledge articles.
The ideal candidate will have excellent communication skills and the ability to work effectively in distributed teams.
