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Client Services Associate II
hace 2 meses
ICON plc is a world-leading healthcare intelligence and clinical research organization.
We foster an inclusive environment driving innovation and excellence, and we welcome talented individuals to contribute to our mission to shape the future of clinical development.
Job SummaryWe are seeking a Client Services Associate II to join our diverse and dynamic team.
Key Responsibilities- Client Liaison
- Serve as the primary point of contact for clients, ensuring exceptional service and support throughout the project lifecycle.
- Project Collaboration
- Collaborate with internal teams to design and implement comprehensive strategies for clinical trial management.
- Project Monitoring
- Monitor project progress, identifying potential issues, and proactively implementing solutions to ensure timely delivery and client satisfaction.
- Data Analysis
- Analyze and interpret complex medical data to provide valuable insights and recommendations to clients and internal stakeholders.
- Process Improvement
- Participate in cross-functional meetings and initiatives to enhance processes and drive continuous improvement.
- Education
- Bachelor's degree in life sciences, healthcare administration, or a related field.
- Experience
- Minimum of 2 years of experience in a client-facing role within the pharmaceutical, biotechnology, or clinical research industry.
- Skills
- Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients and colleagues.
- Exceptional organizational abilities and attention to detail in managing multiple tasks and priorities simultaneously.
- Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems is advantageous.
We offer a range of benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities for you and your family.
- Annual Leave
- Varying annual leave entitlements.
- Health Insurance
- A range of health insurance offerings to suit you and your family's needs.
- Retirement Planning
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Employee Assistance Programme
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
- Life Assurance
- Life assurance.
- Flexible Benefits
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment.
