Client Services Associate

hace 10 horas


Ciudad de México, Ciudad de México Toshiba Global Commerce Solutions - External A tiempo completo

About Toshiba Global Commerce Solutions - External

Toshiba Global Commerce Solutions - External is a leading provider of technology services for retail businesses, helping them create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our Team

At Toshiba Global Commerce Solutions - External, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

Job Summary

We are seeking a highly motivated and detail-oriented Client Services Associate to join our team. As a Client Services Associate, you will be responsible for providing exceptional service to our clients, ensuring timely resolution of service calls, and managing depot/vendor contracts to meet SLA/SLOs.

Key Responsibilities

  1. Proactive Call Monitoring: Monitor client calls to ensure timely resolution and escalate issues to closure.
  2. Service Call Escalations: Manage service call escalations to closure, ensuring minimal disruption to clients.
  3. Depot/Vendor Contract Management: Manage depot/vendor contracts to ensure SLA/SLOs are met, and delivery/depot/vendor management issues are reconciled to closure.
  4. Knowledge Base Management: Maintain a knowledge base of maintenance contract terms and conditions.
  5. Financial Management: Manage expected maintenance revenue flow vs. monthly billing, and submit requests to Operations for standardized delivery reporting.
  6. Procurement Management: Manage POs with Procurement Focal, and ensure proper processing of billing, inventory validation/changes, P.O.s, and contract registrations.
  7. Inventory Management: Manage inventory credit/rebill, and ensure proper processing of invoices.

Requirements

  • Technical career with administrative approach.
  • 1+ years of experience with related roles.
  • Experience with follow-up and support of inventory and invoicing processes.
  • Administrative duties.
  • Client-facing experience.
  • Strong communication skills.
  • Microsoft Office skills.
  • Schedule availability.

Preferred Skills

  • Experience working in multiple systems (Oracle, Service Now, iSupport, etc).
  • Intermediate English level.

What We Offer

  • Hired directly by Toshiba Global Commerce Solutions - External and 100% under payroll.
  • Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher).
  • Life insurance, major medical expenses with dental and visual coverage (for the employee and direct family members).
  • Minor medical expenses insurance.
  • Savings fund for employees, capped at the limit of the law.
  • Grocery coupons.
  • Pension plan.
  • 12 days of vacation plus 6 floating days.


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OverviewThe Professional Services division at Zendesk is dedicated to guiding our diverse range of enterprise clients as they align their various business requirements with our solutions. We pride ourselves on being the welcoming committee to the world of Zendesk - genuinely empathetic, patient, and methodical.Our mission is to facilitate a seamless...


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OverviewThe Professional Services division at Zendesk is dedicated to guiding our diverse range of enterprise clients as they align their various business requirements with our platform. We pride ourselves on being the welcoming committee to the world of Zendesk - genuinely empathetic, organized, and patient.Our goal is to facilitate a seamless...


  • Ciudad de México, Ciudad de México Swiss Re - Schweizerische Rückversicherungs-Gesellschaft A tiempo completo

    {"About the Role": "Senior CorSo Business Services AssociateWe are seeking a highly skilled and experienced professional to join our Business Services Team. As a Senior CorSo Business Services Associate, you will provide strategic support with business-processing and technical support to the underwriting team. Your expertise will be essential in ensuring the...


  • Ciudad de México, Ciudad de México Icon plc A tiempo completo

    About ICON plcICON plc is a world-leading healthcare intelligence and clinical research organization.We foster an inclusive environment driving innovation and excellence, and we welcome talented individuals to contribute to our mission to shape the future of clinical development.Job SummaryWe are seeking a Client Services Associate II to join our diverse and...


  • Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is looking for a fluent Spanish-speaking Motor Pool Clerk to provide essential support to the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL). This role is crucial in facilitating the U.S. Foreign Assistance Program in Mexico.Key Responsibilities:The position is based in Mexico City, with potential...


  • Ciudad de México, Ciudad de México 520 ICR Mexico - MEX A tiempo completo

    Clinical Services Associate II, PCSAt 520 ICR Mexico - MEX, we're seeking a highly skilled Clinical Services Associate II, PCS to join our team. As a key member of our client services team, you will play a vital role in maintaining and expanding client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation...


  • Ciudad de México, Ciudad de México Advanced Accelerator Applications (Italy) - S... A tiempo completo

    About the RoleWe are seeking an experienced Associate Director to lead our Conferencing Platform Services team. The ideal candidate will have a strong background in managing global-scale services/operations and demonstrated proficiency in overseeing video conferencing systems.Key Responsibilities:Define standards, governance, and run & build services for...


  • Ciudad de México, Ciudad de México CEI Fleet Collision and Safety A tiempo completo

    Implementation AssociateWe are seeking a highly motivated and detail-oriented Implementation Associate to join our team at CEI Fleet Collision and Safety. As an Implementation Associate, you will play a critical role in supporting our Project Managers with tactical tasks, ensuring seamless implementation of our services.Key Responsibilities:Support Project...


  • Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

    Job Title: Telematics Client Services SpecialistAt Element Fleet Management, we are seeking a highly skilled Telematics Client Services Specialist to join our team. As a key member of our Client Success team, you will be responsible for providing exceptional customer support and ensuring the successful implementation of our Telematics solution.Key...

  • Insurance Associate

    hace 9 horas


    Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

    Job Title: Insurance AssociateElement Fleet Management is seeking a highly skilled and motivated Insurance Associate to join our team. As an Insurance Associate, you will play a critical role in supporting our clients and ensuring that their insurance needs are met.Key Responsibilities:Build and maintain relationships with insurance brokers, clients, and...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud-based environments to resolve complex issues and improve...


  • Ciudad de México, Ciudad de México Swiss Re A tiempo completo

    About the Role:We are seeking a highly skilled and experienced professional to join our Business Services Team as a Senior CorSo Business Services Associate. As a key member of our team, you will be responsible for providing strategic support with business-processing and technical support to the underwriting team.Key Responsibilities:Modify, update, and...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will be responsible for providing technical support to our customers and internal teams, leveraging your knowledge of cloud-based technologies to resolve complex...

  • Implementation Associate

    hace 4 semanas


    Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

    About the RoleWe are seeking a highly motivated and organized Implementation Associate to join our team at Element Fleet Management. As an Implementation Associate, you will play a critical role in supporting our Project Managers with tactical tasks, ensuring seamless implementation processes, and delivering exceptional client experiences.Key...


  • Ciudad de México, Ciudad de México Halliburton Energy Services A tiempo completo

    Job SummaryAs a Laboratory Technician - Chemistry Associate at Halliburton Energy Services, you will play a crucial role in supporting our laboratory operations. Under direct supervision, you will train and become familiar with our chemical hygiene plan and current HSE laboratory safety standards.Key ResponsibilitiesFollow prescribed safety rules and...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Associate to join our team at Marken. As a Quality Assurance Associate, you will be responsible for ensuring the quality and compliance of our products and services.Key ResponsibilitiesImplement and maintain our quality management system, ensuring compliance with regulatory requirements and company...

  • Cloud Support Associate

    hace 4 semanas


    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will play a critical role in providing technical support to our customers and internal teams.Key ResponsibilitiesWork with senior engineers to resolve customer cases through various...

  • Asesor de Clientes

    hace 3 semanas


    Ciudad de México, Ciudad de México ED3 SERVICES A tiempo completo

    Requisitos para el Cargo de Asesor de ClientesPara desempeñar con éxito el cargo de Asesor de Clientes en ED3 SERVICES, se requiere experiencia previa en un puesto similar durante al menos tres años. Es fundamental tener conocimientos profundos de seguros de gastos médicos mayores y medicina en general. Además, es necesario dominar la paquetería...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    Job Title: Quality Assurance AssociateMarken, a leading provider of temperature-controlled logistics and distribution services, is seeking a Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will play a critical role in ensuring the quality and integrity of our temperature-controlled logistics and distribution services.Key...


  • Ciudad de México, Ciudad de México S&P Global, Inc. A tiempo completo

    {"About the Role": "At S&P Global, Inc., we're seeking a skilled Client Services Specialist to join our team. As a key member of our Client Services team, you'll provide exceptional support to our clients, ensuring their needs are met and exceeded.Responsibilities:* Provide timely and accurate responses to client inquiries via phone and email* Collaborate...