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Call Center Quality Assurance Specialist
hace 2 meses
At Sunrise Call Center, we're seeking a skilled Call Center Quality Assurance Analyst Jr to join our team. In this role, you'll play a critical part in ensuring our customer service teams deliver exceptional experiences.
Key Responsibilities:
- Conduct thorough reviews of agent conversations across all contact channels to assess performance and quality.
- Collaborate with teams to develop and implement effective quality assurance strategies.
- Identify areas for improvement and provide actionable feedback to agents.
- Stay up-to-date with industry best practices and emerging trends in customer service.
Requirements:
- Proven experience in call center quality assurance or a related field.
- Strong technical skills, including Microsoft Office Suite or Google Workspace.
- Ability to track and analyze key customer service metrics.
What We Offer:
- Competitive salary of $6,500.00 per week.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
Education and Experience:
- High school diploma or equivalent required.
- 3 years of experience in a call center environment, with a focus on quality assurance.
Language Proficiency:
- English proficiency of 85% or higher required.
Work Location:
- In-person work environment.
