Call Center Performance Improvement Specialist Jr
hace 3 semanas
At Sunrise Call Center, we're seeking a skilled Call Center Performance Improvement Specialist Jr to ensure exceptional customer support quality.
Key Responsibilities:
- Conduct thorough reviews of agents' conversations to assess team performance and identify areas for improvement.
- Collaborate with colleagues to develop and implement effective training programs, enhancing agents' skills and knowledge.
- Engage in customer listening to understand pain points and expectations, driving informed decision-making.
- Analyze customer service metrics to optimize processes, boost efficiency, and maintain high-quality standards.
Requirements:
- Proven experience in call center quality assurance or related fields.
- Proficiency in Microsoft Office Suite or Google Workspace, with strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
What We're Looking For:
- A motivated and results-driven individual with a passion for delivering exceptional customer experiences.
- Strong communication and interpersonal skills, with the ability to build rapport with colleagues and clients.
- A team player who is flexible, adaptable, and committed to continuous learning and improvement.
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