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Senior Supply Chain Support Engineer
hace 2 meses
About the Role:
We are seeking a highly skilled Senior Supply Chain Support Engineer to join our Blue Yonder Planning Operate (Support) team. As a key member of our global team, you will be responsible for ensuring our customers realize value from their Blue Yonder Supply Chain Planning solutions.
Key Responsibilities:
- Investigate and resolve complex issues reported by customers in collaboration with global operations teams.
- Work with customers and stakeholders to rollout and support our designed products/solutions to efficiently satisfy business requirements.
- Balance complexity to ensure processes are supportable and meet customer satisfaction.
- Collaborate with BY Implementation Partners to support our SaaS customers on Azure environment and provide Solution/Product support on Blue Yonder Supply Chain Planning solutions during implementation and after Go-live.
Requirements:
- Minimum 5-7 years of experience in customer-facing roles for supply chain solution implementation (consulting) and/or support involving Advanced Planning and Optimization.
- Experience with Blue Yonder Supply Chain Planning solutions is an added advantage.
- Preference for those with experience working with Blue Yonder solutions like Enterprise Supply Planning(ESP), Supply Chain Planner(SCP), Demand, Fulfillment, Sales and Operation Planning, Order Promiser(OP), and Inventory Optimization.
- Familiarity with DevOps operations model is preferred.
- Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience.
- Possesses good understanding on one or more of industry verticals such as High Tech/Technology, Consumer Goods, Retail, Biotech, Healthcare, and Manufacturing.
- Understands SAAS consumption, adoption, and business value KPIs related to planning solution.
- Proficiency in other advanced planning solutions, such as APO (Advanced Planning and Optimization), and familiarity with ERP systems like SAP would be beneficial.
- Possess strong knowledge of SAAS consumption, adoption and business value KPIs related to respective solution.
- Proficiency with AI/ML and/or business analytics is preferred.
Soft Skills:
- Excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.
- Ability to work calmly under pressure and meet deadlines.
- Proven background to have collaborated with multiple stakeholders in a global setting.
- Strong multi-tasking skills.
- Self-motivated and quick learner - New technologies, platforms, integrations, data insights.
- Willingness to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations.
- Demonstrates initiative and is inquisitive.
- Succeeds in a fast-paced environment.
- Demonstrates the ability to work independently without losing team synergy.
- Demonstrates customer service ethics and core values.
Education:
Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.
Our Values:
We are committed to fostering an inclusive environment where everyone feels valued and respected. Our Core Values unite us and drive our success – and the success of our customers. If you share our values, we encourage you to explore this opportunity further.
