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This opportunity is for a Business Analyst, with exposure to time and attendance systems. Exposure to pay and time-off rules that define the logic for employee pay processing and time off earned are key areas of knowledge. Implementing global system enhancements, supporting time and attendance solutions, implementing system configuration and development, and developing knowledge of the businesses and solutions are key expectations of this role. A successful candidate is motivated to learn, have technical aptitude, thinks critically about both processes and system functionality, delivers change, and is comfortable working in a fast-paced environment. Interpersonal skills, effective collaboration and communication, analytical skills, and ability to work with others in a diverse culture will be key to your success in this role.
About the TeamThe Time and Attendance HR Technology team is a collaborative and diverse group of individuals who support the time and attendance applications for companies across Koch. We provide value to Koch by transforming the user experience, eliminating manual processes, and providing accurate time records for employees' pay. Members of this team work together to advance our processes, initiatives, vision, and strategy. Members of our team are interested in expanding their knowledge of the system while working to support customers through issue tickets and configuration projects.
Key Responsibilities- Contribute to the Agile process by accurately gathering requirements and breaking down work into sprints.
- Develop system configuration based on business requirements.
- Solve production support issues and answer support questions for our customers.
- Resolve moderate to complex support and system issues.
- Identify opportunities and deliver improvements to business processes and day to day activities.
- Strong experience managing or supporting a Kronos (UKG) or Dayforce time and attendance system.
- Experience gathering requirements and estimating work.
- Experience with system configuration, and time clocks.
- Ability to work with some oversight.
- Strong conceptual, analytical, and problem-solving skills to solve moderate to complex problems.
- Good relationship building skills with business partners and teams and ability to mentor others.
- Experience with SQL development.
- Providing solutions for global customers.
- Knowledge of ITIL including IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training & experience.
- Experience working in a product team and in an Agile methodology.
- Experience using a service ticketing system, such as ServiceNow.
