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Customer Service Representative
hace 2 meses
About Naps Company
Naps is a leading manufacturer of high-quality automotive interior components. Our company is committed to delivering innovative, integrated products that meet the specific needs of our customers.
Job Summary
We are seeking a skilled Customer Service Representative to join our team. As a liaison between our company and customers, you will provide accurate and efficient product/service information, resolve emerging problems, and maintain accurate records of customer interactions.
Key Responsibilities
- Manage large amounts of incoming calls and provide accurate information to customers
- Inspect received data for errors and enter data into an information system
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow Communications procedures, guidelines, and policies
Requirements
- Bachelor's Degree
- 1-year minimum of experience
- Bilingual (English-Spanish)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and verbal communication
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work in a fast-paced team-oriented environment
Working Conditions
This is a Monday to Friday, 7:30 am - 5:06 pm position.
