Restaurant Operations Manager

hace 9 horas

Baja California Sur, México Zuma Restaurants A tiempo completo

Restaurant Operations Manager

Zuma Restaurants is seeking a highly skilled Restaurant Operations Manager to lead our dynamic team and deliver exceptional dining experiences to our guests.

Key Responsibilities:

  • Provide strategic leadership and direction to the management team and staff, setting clear goals and expectations to achieve business objectives
  • Oversee all aspects of restaurant operations, including FOH and Kitchen activities, to ensure seamless and efficient service delivery
  • Develop and implement business plans, budgets, and operational strategies to achieve revenue targets, control costs, and maximize profitability
  • Monitor and analyze key performance indicators (KPIs) and financial metrics, such as sales, labor costs, food and beverage costs, and profitability, to identify opportunities for improvement and drive business growth
  • Lead by example in delivering exceptional guest experiences, ensuring that service standards, quality of food and beverage, and cleanliness meet or exceed expectations
  • Foster a positive and inclusive work environment by promoting teamwork, communication, and professional development among staff members
  • Recruit, train, and develop talent, providing ongoing coaching, feedback, and support to enhance employee performance, engagement, and retention
  • Manage vendor relationships and negotiate contracts to secure favorable terms and pricing for goods and services, including food and beverage supplies, equipment, and maintenance services
  • Ensure compliance with all applicable laws, regulations, and industry standards related to food safety, sanitation, health, and safety, and alcohol service
  • Handle guest inquiries, feedback, and complaints in a timely and professional manner, striving to resolve issues and exceed guest expectations
  • Develop and execute marketing and promotional initiatives to drive customer acquisition, retention, and loyalty, leveraging both traditional and digital channels
  • Collaborate with corporate leadership and stakeholders to align on strategic priorities, share best practices, and support the overall success of the brand
  • Stay current with industry trends, market dynamics, and competitive landscape to identify opportunities for innovation and differentiation
  • Represent the restaurant in the local community and industry events, building relationships with key stakeholders and driving brand awareness and reputation
  • Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
  • Operate ethically to protect the image of the company

Requirements:

  • 5+ years of progressive leadership experience in restaurant management, with a proven track record of success in high-volume, upscale dining environments
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred; Master's degree highly preferred
  • Strong business acumen and financial literacy, with experience in budgeting, financial analysis, and P&L management
  • Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team to achieve common goals
  • Exceptional communication and presentation skills, with the ability to articulate ideas, influence stakeholders, and build consensus
  • Strategic thinking and problem-solving abilities, with a results-oriented mindset and a focus on continuous improvement
  • Proficiency in restaurant management software, POS systems, and Microsoft Office suite
  • Passion for hospitality and a commitment to delivering outstanding guest service
  • Ability to work flexible hours, including evenings, and must be flexible to travel
  • Fluent in English and Spanish

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