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Senior Technical Support Specialist
hace 1 semana
eClerx, a leading business process management and analytics company, seeks a skilled Python or Core Java developer to join its global team. The ideal candidate will be proficient in relational database platforms, possess excellent technical writing skills, and have experience with version control, unit testing, and agile methodologies.
The primary function of this role is to investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams. As a point of escalation for support issues from the help desk, you will work closely with the engineering team to resolve these issues. Your tasks will include creating documentation/runbooks and code snippets to share with clients and internal engineering teams.
Responsibilities:- Supporting external clients and driving issue resolution within defined SLAs.
- Collaborating with the engineering team to diagnose and fix coding issues.
- Influencing improvements on the roadmap to enhance client experience, focusing on portfolio analytics.
- Developing documentation, runbooks, and code snippets to share with clients and internal teams.
- Executing on support issues while also building out the function and automating repeat issue resolutions.
- Between 4-10 years of overall technology experience.
- Proficiency in Python or Core Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling.
- Basic knowledge of UI and API integration.
- 5+ years of hands-on experience with Python / Core Java.
- Good knowledge in SQL and Linux.
- 3+ years in a support role.
- Experience or keen to learn about financial markets.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Effective communication skills with both technical and non-technical audiences at all levels within organizations.
eClerx provides business process management, analytics, and automation services to Fortune 2000 enterprises across various industries. With over 17,000 employees globally, we deliver exceptional services to our clients worldwide.
Job Requirements:- Mid-Senior level expertise.
- Full-time employment.
- Analyst, Consulting, and Information Technology job function.
- Information Technology & Services and Financial Services industries.
