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**Job Description**
The Kindle Ingestion and Expansion (KIX) team at Amazon is seeking a highly skilled Technical Support Specialist to join our team. As a member of this team, you will be responsible for providing support to incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
You will work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects. Additionally, you will be responsible for software deployment support in staging and production environments, developing tools to aid operations and maintenance, system and support status reporting, ownership of one or more digital products or components, customer notification and workflow coordination and follow-up to maintain service level agreements, and working with the support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
The ideal candidate will have 2+ years of software development, or 2+ years of technical support experience, experience troubleshooting and debugging technical systems, experience in Unix, experience scripting in modern program languages, experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby), experience working with REST API based services, and experience with REST web services, XML, JSON.
