SAP Basis Administrator

hace 3 semanas


Ciudad de México, Ciudad de México Johnson Controls A tiempo completo

Johnson Controls is a leading provider of intelligent buildings, efficient energy solutions, and next-generation transportation systems. We are seeking an experienced SAP Basis Administrator to join our team.

Job Scope & Purpose

  • Provide guidance to SAP Basis Administrators and Support Analysts.
  • Maintain all SAP Systems and related software, including upgrades, preventative and corrective maintenance through the change management process and within scheduled maintenance windows.
  • Administer the configuration of SAP Systems and services for all JCI enterprise data centers.
  • Monitor vendors' support facilities for software updates and recommend and implement maintenance to keep systems current and well within vendors' support requirements.
  • Respond to customer expectations with a sense of urgency.
  • Provide for service continuity by executing backup and recovery processes and procedures to support recovery from hardware and application failures.
  • Maintain Disaster Recovery plans, procedures, and test scenarios and participate in regular DR rehearsals.
  • Maintain SOX procedures, adhere to SOX policies, and gather evidence for SOX audits.
  • Apply security policies to the SAP & Database platforms as determined by the IT Security group.
  • Collaborate with teams to reach goals and business objectives.
  • Provide 2nd-level incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements.
  • Monitor and evaluate system performance and perform tuning functions to achieve optimal system efficiency and throughput.
  • Monitor system resources utilization and support capacity planning by capturing data, analyzing trends, and making recommendations for HW upsize/downsize.
  • Participate in planning and execution of server workload migrations and consolidations in conjunction with the Project Engineering Team.
  • Interface and coordinate with Global Infrastructure Architecture, Project Engineering, Application Managed Services, and Business teams.
  • Maintain knowledge of the latest developments impacting the SAP Basis Platform and make recommendations that will improve efficiency, throughput, capabilities, and/or capacity.
  • Provide effective technical documentation to clearly communicate procedures and developments to other IT personnel.

Position Requirements

  • University degree in Computer Science, Computer Information Systems, or similar.
  • 5-10 years of SAP Basis platform experience (ABAP and JAVA).
  • 3-5 years of Linux and Windows experience.
  • 3-5 years of HANA Database experience. Experience with MSSQL, Sybase, or Oracle is a plus.
  • Ability to work with a diverse group of people of different skills, backgrounds, departments, and management levels.
  • Ability to provide off-hours on-call support.
  • Excellent communication skills and proficiency in speaking English.

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