Client Support and Delivery Expert

hace 7 días


Juárez, Chihuahua, México Metrio A tiempo completo

We are seeking a highly skilled Client Support and Delivery Expert to join our team at Metrio. As a key member of our organization, you will be responsible for managing the delivery of contracted services to clients, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.

Key Responsibilities:

  • Support clients day-to-day in Software as a Service (SaaS) product
  • Help clients with reported issues and requests, handle incident management, and build new version release schedule
  • Assist with coordinating the needs and crafting solutions for clients in collaboration with internal/external teams and vendors
  • Represent the client's needs in the prioritization of business and system requirements

Requirements:

To be successful in this role, you will need:

  • Bachelor's Degree qualified in Business/Finance or related field, or equivalent work experience
  • Good understanding of financial markets and trading concepts
  • Few years of experience in a similar product or service support role - Technical & Helpdesk Support or equivalent
  • Ability to efficiently use tools such as JIRA, Confluence, MS Office
  • Good understanding of service-level metrics
  • Analytical skills


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