IT Technical Support Specialist

hace 4 semanas


Juárez, Chihuahua, México Cognizant A tiempo completo

We are seeking a skilled IT Technical Support Specialist to join our team at Cognizant. This is an exciting opportunity to work with our clients as an IT Technical Support Onsite, supporting their IT needs and ensuring seamless service delivery.

Key Responsibilities:

  • Adhere to defined SLAs and KPIs, detecting and resolving IT incidents, and handling service requests.
  • Utilize a ticketing system to manage and resolve IT issues efficiently.
  • Develop advanced troubleshooting and problem-solving skills to resolve complex IT issues.
  • Manage IT asset lifecycle, including asset collection, secure storage, and disposal.
  • Ensure delivery excellence by focusing on quality deliverables and customer satisfaction.

Why Cognizant?

Cognizant is a leading IT services provider, offering a dynamic and growing environment with opportunities for career growth and development. We promote an inclusive culture, valuing diverse perspectives and providing a competitive benefits and salary package.

At Cognizant, we believe our culture makes us stronger. We invest in people and their well-being, creating conditions for everyone to thrive. Join us and be part of a team that values innovation, diversity, and excellence.



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