Technical Support Manager

hace 1 semana


Hermosillo, Sonora, México Conduent Business Solutions France A tiempo completo
About the Role

We are seeking a seasoned IT professional to fill the role of Senior IT Operations Specialist at Conduent Business Solutions France. As a key member of our IT operations team, you will be responsible for leading and managing a team of technical support specialists, providing exceptional customer service, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Manage and oversee the daily activities of a team of technical support specialists.
  • Develop and implement effective strategies to improve team performance and efficiency.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Ensure compliance with IT policies and procedures.
Requirements:
  • 5+ years of experience in IT Service Desk management, with a proven track record of success.
  • Fluent English language skills, both written and verbal.
  • Strong understanding of ITIL practices and service management concepts.
  • Experience with ServiceNow or similar ticketing systems.
  • Excellent leadership and communication skills, with the ability to work effectively with diverse teams.


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