Senior Cloud Security Operations Specialist
hace 2 meses
**About Us**
ServiceNow is a leading provider of cloud-based software for IT, customer service and cybersecurity. Our technology makes the world work for everyone, and our people make it possible.
We are an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
**Our Mission**
We serve approximately 85% of the Fortune 500 companies, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Summary**
The Customer Outcomes Senior Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes.
This role requires strong technical expertise in customer engagements, including participating in workshops with customers to assess current processes and establish future-state processes.
**Key Responsibilities**
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications on industry domain expertise.
**Requirements**
To be successful in this role, you will need:
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise
- Creative problem-solving skills
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
**What We Offer**
We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.
We are committed to providing a diverse and inclusive workplace, where everyone feels valued and supported.
We also offer excellent benefits, including health insurance, retirement savings plan, and paid time off.
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