ERP Support Specialist

hace 1 mes


Xico, México Infor A tiempo completo

Overview

Infor is a global leader in business cloud software products, helping companies in industry-specific markets to achieve digital transformation. Our goal is to provide innovative solutions that put the user experience first and leverage data science.

We are seeking an ERP Support Specialist to join our team in Mexico City. As a key member of our Customer Support department, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.

About the Role

The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach. You will work closely with our development team, mentors, and other departments to resolve complex issues and improve our knowledge base.

Key Responsibilities:

  • Provide proactive customer support, keeping them informed about issue resolution and follow-up actions.
  • Manage workload effectively, following Support Procedures and referring complex issues to senior analysts when necessary.
  • Collaborate with the development team to identify areas for improvement and implement changes.
  • Maintain accurate records and contribute to the growth of our Support knowledge base.

Requirements

To succeed in this role, you should have:

  • A proven track record of providing excellent customer support.
  • Strong analytical skills, with the ability to analyze data, research, and solve diverse functional issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Fluent English language skills.
  • Bachelor's degree in Computer Science, Information Technology, or related field.

Preferred Qualifications

Previous working experience in Production, Logistics, and/or IT Support is highly desirable. Bonus points for those who have worked with ERP software and have a deep understanding of its capabilities and limitations.

Why Work with Us?

Infor offers a dynamic and inclusive work environment, where we value diversity, innovation, and teamwork. We strive to create long-term value for our clients and employees alike. If you're passionate about delivering exceptional support and want to grow your career in a rapidly evolving industry, please consider joining our team.

Earn a competitive salary of approximately $55,000 per year, based on your qualifications and experience. Plus, enjoy a range of benefits, including professional development opportunities, flexible working arrangements, and a comprehensive rewards program.



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