Product Support Analyst
hace 2 meses
About the Role:
As a Product Support Analyst at Infor, you will play a key part in ensuring the success of our customers by providing top-notch support and guidance. Your primary focus will be on resolving customer issues related to our ERP product, with a strong emphasis on retention and reference ability.
Responsibilities:
• Proactively keep customers informed of how and when problems are resolved
• Manage workload effectively following Support Procedures
• Responsible for appropriate referral to other support analysts and contribute to the Support knowledge base
• Develop product knowledge in the specific ERP product and identify areas for further specialization
Requirements:
• Customer success experience and English communication skills
• Experience working with customers to address product-related questions or issues
• Software or tech industry experience
• Fluent in English
• Experience working with ERP software
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